Conditions générales de vente

SCOPE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale automatically govern all sales of holidays made on the www.vacances-seasonova.com website. They form an integral part of any contract concluded between the campsite and its customers.

Each customer acknowledges that he/she has read these terms and conditions before booking a holiday, for him/herself and any person taking part in the holiday.

In accordance with the law in force, these general terms and conditions are made available to all customers for information purposes prior to the conclusion of any contract for the sale of holidays. They are available to download from the website, on request and are sent when the holiday or group quote is validated. They may also be obtained by writing to the head office of GROUPE SEASONOVA located at Route de Cabourg – 14810 Merville Franceville Plage.

1. Booking conditions

Rentals:

• Rental stays last a minimum of 2 nights in low season (excluding special weekends, July and August and special offers) and a minimum of 7 days in July and August.
• Arrivals are scheduled between 4pm and 7pm, departures before 10am. Arrangements can be made in low season, subject to availability, after discussion with the campsite reception on arrival.
• Arrivals in low season are not subject to a specific day of arrival. In July and August, arrivals may be on Saturdays, Sundays, Wednesdays or Fridays (depending on the campsite).

Campsite pitches:

• Arrival and departure days for pitches are free. There is no minimum length of stay (except during certain periods).
• Arrivals are from 2 p.m. and departures before 12 a.m. (except for luxury pitches, before 11 a.m.).

How do I book?

Make your reservation online, by telephone or by email. All bookings become effective on receipt of the deposit, a paper or digital booking contract and once the campsite has validated the booking.

2. Rates

The rates indicated on the website are the basic rates which do not include additional options, tourist tax or Eco Participation. As Seasonova uses dynamic pricing, rates may vary during the season, both upwards and downwards.

A promotion cannot be applied to a booking that has already been paid for and validated. Seasonova offers a Flex rate and a Non Flex rate for any stay booked on its website. For any arrival on a campsite without a reservation, the Flex rate will be applied.

Flex rate:

• Payment: 30% deposit to be paid at the time of booking. Balance to be paid in full 30 days before the start of your stay. For all bookings made less than 30 days before the arrival date, the full amount of the booking will be required.
• Cancellation/modification:
  • Up to and including 8 days before the start of your stay: cancellation and modification possible without justification. 30% of the amount of the reservation will be refunded in the form of a credit note (valid at all Seasonova campsites for stays up to 30 June of the following season). If the customer has already paid the balance at the time of cancellation, it will be refunded in full.
  • From 7 days (inclusive) before the start of the holiday: cancellation or change of holiday possible with supporting documents. Refund of the total amount of the booking in the form of a credit note valid for a stay until 30 June of the following season at all Seasonova campsites. Interruption of stay possible with proof, refund, in the form of a credit note, in proportion to the nights spent.

Non Flex rate:

• Payment: 100% at the time of booking.
• For all ACSI rate bookings, the Non Flex rate conditions apply.

Booking via our partners:

For all bookings on a partner site, the conditions indicated on the partner site apply. If the conditions are not indicated, the Flex rate conditions apply.

3. Terms of payment

Full payment for the stay must be made in cash, credit card, bank transfer (depending on the campsite) or ANCV cheque no later than 30 days before arrival. The campsite reserves the right to cancel your booking in the event of non-payment of the balance by the due date and to retain your 30% deposit.

On receipt of any payment, deposit or balance, the campsite will consider that the general terms and conditions of sale have been read and accepted by the customer.

4X payment by bank card with our partner FLOA:

Our financial partner FLOA offers payment solutions in 4 instalments by bank card. These solutions are reserved for private individuals residing in France. FLOA reserves the right to accept or refuse your application. You have a statutory cooling-off period of 14 days. Your personal data will be transmitted to FLOA for the purposes of studying your request for financing. Payment in 4X by FLOA is only available on the FLEX tariff.

4. Booking confirmation

Your booking will be confirmed once we have received your signed contract (or validated it on the internet) and the deposit. If we are unable to respond to your request due to lack of availability, we will return your deposit as soon as possible.

Reservations only bind Seasonova to the customer once they have been accepted. Seasonova reserves the right to refuse any booking which is contrary to the principle of family-oriented holidays.

GROUP RESERVATION

• Any reservation of more than 4 accommodations by the same person or by different people travelling together is considered as a group.
• The accommodation offered on the Seasonova website is exclusively for individuals.
• For any group booking request, you must contact the Seasonova campsite by phone, email or via our ‘Contact Us’ section. The campsite reserves the right to study the request before accepting or refusing it.

5. Rented accommodation

Pets are not allowed in rented accommodation, unless specified. In the event of non-compliance, the management reserves the right to interrupt the stay without refund.

Rentals are strictly personal and may not be transferred or sub-let. Minors not accompanied by their legal guardian may not be admitted. It is forbidden to plug in electric vehicles on any of our accommodation.

Seasonova campsites reserve the right to refuse access to groups or families arriving with a number of participants greater than the capacity of the rented accommodation.

On arrival

• For rental stays, you will be welcomed from 4pm.
• A €100 ‘cleanliness and comfort’ deposit will be requested by e-mail 10 days before your arrival. This must be paid online via our partner Swikly’s platform. Without this deposit, the keys will not be given to you.
• The cleaning option can be requested on booking or arrival for €70 (excluding cleaning of cutlery, kitchen utensils and dustbin). This option can be booked up to 36 hours before your departure.
• An inventory sheet will be given to you on arrival. Please report any discrepancies on the same day.

The day of departure

• An inventory of fixtures will be made on the day of your departure. An appointment must be made the day before departure. Departures take place between 8 a.m. and 10 a.m.
• Any costs incurred in restoring the accommodation to its original state, or for missing or damaged equipment, will be invoiced (the campsite reserves the right to keep all or part of the security deposit). If the accommodation is not left in a perfectly clean condition, you will be charged a €100 cleaning fee.
• The deposit will be returned to you on departure after an inventory has been carried out, subject to the equipment being returned in good condition.
• For any late departure, you may be charged for an extra day at the current nightly rate.

It is the camper’s responsibility to take out insurance: campers are responsible for their personal belongings (bicycles, etc.). The campsite declines all responsibility in the event of an incident for which the camper is liable. All guests must comply with the campsite rules. Each tenant is responsible for any disturbance or nuisance caused by people staying with or visiting them.

6. Delay

All rentals / pitches must be occupied before 8pm on the day of arrival stated on your contract. In the absence of a message justifying a late arrival, the rental / pitch will become available 24 hours after the date initially planned, after you have been notified in writing. Any late arrival must be notified by email or text message to the campsite number.

7. Changing a reservation

The possibility of changing a stay depends on the tariff chosen by the customer. The Non Flex tariff does not allow any changes. With the Flex rate, changes can be made free of charge up to 8 days before arrival, subject to availability. No postponements will be accepted for the following season.

• Any request to increase the length of your stay will be subject to availability and the rates in force.
• Any request to reduce the length of your stay is considered as a partial cancellation and will be subject to the cancellation conditions.

8. Cancellation, interruption of stay and unused services

1. Unused services

In the event of a stay being interrupted or shortened for specific reasons (e.g., border closure, administrative closure of the campsite, travel restrictions), a voucher for the amount of the unused nights, valid for two years, will be issued. If the customer refuses this voucher, it will be reimbursed on request.

2. Cancellation on the part of Seasonova

In the event of cancellation by Seasonova, except in cases of force majeure, the sums paid will be reimbursed in full. However, this cancellation cannot give rise to the payment of damages.

3. Cancellation by the camper

All cancellation requests must be sent by post or e-mail. Cancellations made by telephone cannot be taken into account. Any cancellation will result in the cancellation of the reservation and the campsite reserves the right to offer the accommodation for rent again.

In the event of cancellation, the amount paid in holiday vouchers cannot be reimbursed. If your booking already includes a voucher from a previous booking, this cannot be converted back into a voucher or reimbursed.

9. Mediator

In the event of a dispute, and after having contacted the campsite’s ‘customer’ department, any campsite customer may refer the matter to a consumer mediator, within a maximum period of one year from the date of the written complaint. The contact details of the mediator are as follows:

SAS Médiation Solution
222 chemin de la bergerie 01800 Saint Jean de Niost
site : https://www.sasmediationsolution-conso.fr, email : contact@sasmediationsolution-conso.fr

10. PETS

Pets are allowed on Seasonova campsites (except 1st and 2nd category dogs and in certain rentals) for a fee payable when you make your reservation. They must be kept on a lead at all times. They are not allowed near swimming pools, in sanitary facilities, in food shops or in buildings. Vaccination certificates for dogs and cats must be up to date.