Cancellation guarantee

Cancellation guarantee

Because life has its good and bad surprises in store for us, for your peace of mind, we offer you a cancellation guarantee for your stay. To subscribe, simply tick the “CANCELLATION GUARANTEE” option when you make your reservation.

What does my cancellation guarantee cover? 

  • Trip cancellation costs up to €5,000 per person and €25,000 per event.
  • Modification costs : Reimbursement of costs related to the modification of the dates of the stay: up to 2 000 € per person and 10 000 € per event, according to the conditions of the contract.
  • Late arrival: Reimbursement of unused days of accommodation up to €4,000 per rental or pitch with a maximum of €25,000 per event.
  • Forgetting a personal object in the rental: Reimbursement of the cost of sending personal objects forgotten in the rental up to a maximum of 150 € per item.

What does my cancellation guarantee not cover?

  • The consequences and/or events resulting from a strike, an attack or an act of terrorism.
  • The deliberate fault of the insured.
  • Illnesses or accidents that have been the subject of an initial observation, treatment or hospitalisation between the booking of the trip and the subscription of the contract.
  • The failure of the organiser of the holiday or the airline or railway company.

Main restrictions :

  • A sum indicated in the contract may remain payable by the client for the cancellation costs guarantee.
  • The late arrival and interruption of stay guarantees apply after a period of one day.

Covid-19 extension :

  • Disease COVID :

Cancellation for COVID illness declared in the month prior to departure in the event of an epidemic or pandemic.

  • Put in a fortnight :

Cancellation following a fortnight’s notice in the event of a positive COVID test*.

  • In case of contact with a fortnight’s notice:

Declared contact case (contacted by social security), waiting to take a COVID test or waiting for the test result*.

  • Refusal of boarding :

Cancellation for denied boarding due to a temperature reading at the airport or station.