Datenschutzerklärung

Rental Conditions – SEASONOVA Campsites

We attach great importance to the protection of the personal data entrusted to us by our customers in the context of our services.

The following paragraphs are intended to inform you about how we collect and process your personal data – whether through the use of our website and/or booking portals, when purchasing and using services, or when interacting with us via other channels – for what purposes we use it, and with whom we share it.

We declare that the Personal Data collected by the SEASONOVA group has been gathered fairly and lawfully, for specific, explicit, and legitimate purposes.

Collection of personal data

The personal data collected on this website includes the following:

– Contact form: When you contact us through a form (title, last name, first name, phone number, email).

– Newsletter subscription: When you subscribe to our newsletter (email).

– Booking registration: When you book your stay (title, last name, first name, nationality, address, phone number, type of accommodation or pitch booked).

– Cookies: Cookies are used as part of the use of the site. The user has the option to disable cookies in their browser settings.

– Embedded content from other sites: Articles on this site may include embedded content (e.g., videos, images, articles…). Embedded content from other sites behaves in exactly the same way as if the visitor had visited the other site. These websites may collect data about you, use cookies, embed third-party tracking tools, and monitor your interaction with this embedded content if you have an account and are logged in to their site.

Use of collected personal data

The personal data collected from users is intended to provide services, improve them, and maintain a secure environment. Specifically, the uses are as follows:

  • Managing the operation and optimization of the site;
  • Verification, identification, and authentication of data transmitted by the user;
  • User support services;
  • Processing customer bookings and managing ordered services;
  • Sending commercial and promotional information, based on the user’s nationality and preferences;
  • Personalizing services by displaying advertising according to the user’s browsing history and preferences;
  • Conducting statistical studies;
  • Improving the customer experience and quality of service;
  • Prevention and detection of fraud, malware (“malicious software”) and management of security incidents;
  • Managing potential disputes with users.

Sharing personal data with third parties

We may also share Personal Data with business partners and service providers engaged by us in connection with the services provided or offered by SEASONOVA. All measures are taken to ensure a high level of security for the protection of Personal Data, and any processing is carried out in accordance with our instructions.

They are in no case authorized to use the Personal Data transmitted to them for any purpose other than that expressly required, nor to disclose Personal Data concerning SEASONOVA establishments or customers booking through SecureHoliday to any other third party. In particular, technical providers are not authorized to use your data for their own marketing purposes.

In any case, the only other occasions when personal data may be transmitted to a third party are as follows:

  • We have obtained your prior consent;
  • The information is processed by a trusted business partner in compliance with the privacy policy, data protection standards, and security levels, based on the contract between the partner and the client establishment;
  • We use third-party service providers for technical subcontracting purposes;
  • We aggregate data that does not personally identify individuals, which may be used for segmentation, statistical modeling, general studies, or trend analysis;
  • We are required to disclose or share Personal Data to comply with our legal obligations, enforce our terms of sale and other agreements, or protect our rights, property, or safety, as well as that of our customers or others.

This includes the exchange of information with other companies or organizations for the purpose of fraud prevention and credit risk reduction.

Retention of personal data

We retain personal data for as long as necessary to pursue and achieve the purposes described above, and to comply with our legal obligations.

Implementation of users’ rights

In accordance with applicable personal data regulations, users have the following rights:

  • They may exercise their right of access to know the personal data concerning them by writing to the following address: VACANCES SEASONOVA, Route de Cabourg, 14810 Merville-Franceville-Plage, or by email at marketing@vacances-seasonova.com (in which case the site may request proof of the user’s identity in order to verify accuracy).
  • Users may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following address: VACANCES SEASONOVA, Route de Cabourg, 14810 Merville-Franceville-Plage, or to marketing@vacances-seasonova.com.

Changes to this clause

The Website reserves the right to make any changes to this clause regarding the protection of personal data at any time. If a change is made, the Website undertakes to publish the new version on its site. The Website will also inform users of the modification by email, at least 15 days before the effective date.

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